When can I expect my order to be shipped?
Orders are processed on a first come first serve basis. Though most orders are processed within 24 hours, there can be an expected processing time of 24-72 hours. Orders are processed during weekdays 9:30am-4pm EST. Orders will not be processed on Saturday, Sunday, or US federal holidays.
Most express shipping orders placed before 12pm noon M-F will ship out same-day.
Delivery Times
Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information.
If your order qualifies for free shipping, it may be shipped via USPS First Class or USPS Priority mail and will usually be delivered within 2 to 8 business days after your order is processed.
USPS Priority Mail is usually delivered within 2-4 days of being shipped.
Please note that USPS shipping times are not guaranteed.
Where do we ship?
Hemcura offers shipping to all 50 US states. Shipping is available to APO/FPO addresses. We do not ship internationally.
Incorrect address submission-
Please make sure to carefully review your shipping and billing address before placing your order. Incorrect address submissions may result in delayed delivery, or returned packages. In the event of the package being returned to Hemcura due to an incorrect or incomplete address being provided, the package will not be reshipped until a 15% restocking and shipping fee is payed by the customer.
Missing items:
Items that arrive damaged, missing or incorrect must be reported within 48 hours of delivery. Please provide a pictures of the packing slip as well as items received. Once your claim has been submitted for review and approval, we will further assist you in correcting the issue.
